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Warranty Information

Standard Product Warranty

IDGamut, LLC maintains the highest standards for choice in materials, manufacturing processes, and overall product quality for Proximity Credentials. Proximity credentials have a warranty against defects in quality and workmanship for the warranty period offered. Should you encounter a defect in a product from IDGamut, LLC, contact us with details regarding the possibility for an exchange or refund.

IDgamut Buyer Protection Program

Our custom encoded credentials are non-returnable but we understand that errors can occur when orders are being placed. To guard against this we offer the IDgamut Buyer Protection Program, which protects you against credential encoding errors. If you find that you've ordered the wrong facility code, bit format, or number range, we will re-encode the credentials at no charge within the first year of initial purchase. Incorrect technology purchase is not covered. Customer is responsible for shipping charges both ways. Your coverage in this program is valid for one year from initial purchase. Please note this service only covers re-encoding your credentials, there are no refunds or product returns to inventory.